Account Coordinator

Pensacola, Florida, United States | Client Success Management | Full-time | Partially remote

Apply by: June 10, 2024



BioNews is a leading online healthcare services company delivering daily, targeted news, information resources, and social media content directly to targeted patient and caregiver populations via more than 50 disease-specific digital publications. Bionews combines purpose, passion, and the ability to work at the epicenter of rare disease information.  We not only talk about rare; we are rare.  60% of our employees have a rare disease, bringing our mission to the core of everything we do. 




BioNews is seeking an Account Coordinator to support the Client Success Management team in all aspects of digital campaign management from pre-sale to post-sale. In an energetic, fast-paced environment, this team is responsible for fostering client relationships, strategizing with Sales and Marketing on RFPs, and collaborating with Ad Operations and Audience Development to ensure advertising campaigns exceed performance goals. Account Coordinators will provide support to Client Success Managers for campaign initiatives including media planning, execution, reporting, and IO fulfillment. This role will provide an excellent foundation for professional growth, with an opportunity for career progression.



  • Provide pre-sale support to CSMs by assisting with inventory forecasting and media planning

  • Facilitate implementation and execution of digital advertising campaigns

  • Provide proof of campaign implementation screenshots

  • Identify, analyze and problem-solve campaign issues, including trafficking, delivery, and invoicing

  • Maintain campaign reporting and support CSMs in analyzing performance data to share with clients

  • Ensure fulfillment of IOs and reconcile billing on a monthly basis

  • Assist in client communication as needed

  • Become an expert of processes and best practices of CSM team



  • Bachelor’s Degree (Advertising, Marketing, or other aligned field); some relevant prior digital media experience is preferred (internship experience is acceptable)

  • Strong communication and interpersonal skills

  • Responds well under pressure with ability to prioritize and complete tasks efficiently

  • Dynamic, results-oriented, organized and detail-driven

  • Ability to work in fast paced, creative environment and manage multiple projects simultaneously

  • Possess a "can do" attitude; must be a self-starter and able to work independently




  • We work together to achieve our mission with humility and genuine respect for each member of our team. 

  • We’re smart, hungry, and humble change-makers 

  • Transparency and accountability earn us the trust of each other and our users 

  • Our smart, experienced leadership team wants to do it right and is open to new ideas 

  • We offer competitive compensation packages and comprehensive health benefits 


BioNews strives to provide its audience with high-quality, trustworthy information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.