Client Services Manager

Nationwide | Client Operations | Full-time | Fully remote

Apply by: Oct. 31, 2022
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WE ARE RARE

BioNews is a leading online healthcare services company delivering daily, targeted news, information resources, and social media content directly to targeted patient and caregiver populations via more than 50 disease-specific digital publications. Bionews combines purpose, passion, and the ability to work at the epicenter of rare disease information.  We not only talk about rare, we are rare.  60% of our employees have a rare disease, bringing our mission to the core of everything we do. 

ABOUT THE ROLE

The Client Services Manager is an integral part of our Bionews Ad Sales team and is responsible for collaboration with sales, ad operations and marketing. You will develop media plans, campaign optimizations, retention, renewals, and issue resolution. 

Media Strategy & Accountability

  • Accountable for RFP responses and alignment to marketing and advertising goals
  • Lead cross-functional team meetings to develop media plans and achieve post-sale campaign success
  • Serve as client day-to-day contact and management
  • Identify new opportunities to address client needs and revenue growth
  • Act as client voice for new offerings and identify ways to market test potential solutions 
  • Collaborate with AdOps and analytics teams to ensure delivery and performance success

ABOUT YOU

  • You get excited about details, data, and have a passion for solving problems
  • You’ve developed exceptional skills in time management, organization, and teamwork
  • You can manage multiple projects with tight deadlines
  • You don’t take or provide no as an answer and always find an opportunity or solution to any problem
  • You’re collaborative, decisive, and provide clear guidance and direction
  • You are a strong communicator, both influential and empathetic, and can and manage relationships with both internal and external stakeholders.

REQUIREMENTS

  • REQUIREMENTS

    • 3+ years of experience in digital publishing sales support or a digital agency planning or buying
    • Fluency in digital media pricing models such as CPM; CPUV; CPC, etc.
    • Strong understanding of DFP/DCM, Microsoft Office, Salesforce
    • Familiarity with comScore; IAS; DoubleVerify
    • Familiarity with Crossix, IQVIA
    • Exceptional client service skills, positive and confident disposition when responding to frequent deadlines for multiple stakeholders (internal and external).
    • High attention to detail. Strong analytical, quantitative and strategic problem solving. Excellent grammar, spelling and proofreading skills.
    • Ability to travel as client needs, approx. 10%-20% 

WHY YOU’LL LOVE WORKING AT BIONEWS

  • We work together to achieve our mission with humility and genuine respect for each member of our team. 
  • We’re smart, hungry, and humble change makers
  • Transparency and accountability earn us the trust of each other and our users
  • Our smart, experienced leadership team wants to do it right and is open to new ideas
  • We offer competitive compensation packages and comprehensive health benefits

Bionews strives to provide its audience with high-quality, trustworthy information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.